Frequently Asked Questions
1. About Our Soaps
Q: What makes Artisoul Soaps different from regular soaps?
A: Our soaps are handmade in small batches using natural, organic, and skin-loving ingredients without harsh chemicals, parabens, or sulfates.
Q: Are your soaps suitable for all skin types?
A: Yes, we craft soaps that are gentle and nourishing for all skin types. If you have very sensitive skin, we recommend starting with our fragrance-free or mild variants.
Q: Do you use any artificial colors or fragrances?
A: No, we use only natural essential oils and plant-based colorants for fragrance and color.
Q: Are your soaps vegan and cruelty-free?
A: Yes! Our soaps are 100% cruelty-free. Most of our soaps are vegan-friendly except the ones that contain honey or goat’s milk (clearly labeled).
2. Usage & Care
Q: How long does a bar of Artisoul soap last?
A: On average, 3–4 weeks with regular use. To make it last longer, keep your soap in a well-drained soap dish and avoid leaving it in water.
Q: Can I use these soaps on my face and body?
A: Absolutely! Our soaps are gentle enough for both face and body. For extra-sensitive facial skin, choose our mild, unscented variants.
Q: Do your soaps help with acne, dryness, or skin issues?
A: While our natural ingredients can help balance and nourish the skin, they are not medicated. Customers with acne or dryness often find relief, but results vary by individual.
3. Orders & Shipping
Q: Do you ship across India (or worldwide)?
A: Yes, we currently ship across India (and internationally if applicable). Shipping costs are calculated at checkout.
Q: How long will it take to receive my order?
A: Orders are usually processed within 1–2 business days and delivered within 4–7 days depending on your location.
Q: What if I receive a damaged product?
A: We take care to pack safely, but if your soap arrives damaged, please contact us within 48 hours with a photo, and we’ll happily replace it.
4. Custom & Bulk Orders
Q: Can I order custom soaps for gifting or events?
A: Yes! We create personalized soaps for weddings, baby showers, corporate gifting, and special occasions. Get in touch with us for details.
Q: Do you offer wholesale or bulk orders?
A: Absolutely, we’d love to collaborate. Please email us at [your email] for wholesale inquiries.
5. Sustainability & Packaging
Q: Is your packaging eco-friendly?
A: Yes, we use recyclable, biodegradable, and eco-conscious packaging to minimize our environmental footprint.
Q: Do you offer plastic-free shipping?
A: Yes! We avoid single-use plastics and mostly use paper, cardboard, and compostable wraps.